Terms of use

Last updated 2026-10-30

These terms apply to the Blizzapp apps and websites. The service is provided by ProMenu Oy.

1. The service

Blizzapp is a platform where you can order food and goods from local businesses, book appointments and get deliveries. The products and services are sold and provided by the business, which is responsible for their quality, prices, allergy information and content. Blizzapp passes your order on, handles the payment and, when delivery is by Blizzapp, arranges the delivery.

2. Your account

You sign in with your phone number or email and a one-time code. Keep your device and codes to yourself. You are responsible for orders made with your account. You can delete your account at any time.

3. Orders, prices and payment

• You see the total, the delivery fee and any service fee before you confirm. Prices include VAT.
• In the Blizzapp app you pay by card. For weighed groceries a little more than the estimate may be reserved; we charge only the final amount.
• An order is binding once the business accepts it. On a business's own ProMenu or Book365 site, payment options and conditions may differ and are shown before you order.

4. Cancellations and refunds

You can cancel an order until the business accepts it and get a full refund. A booking can be cancelled up to the place's cancellation limit. As food and perishable goods are prepared or picked for your order, the 14-day right of withdrawal under the Consumer Protection Act does not apply to them. If something is missing or wrong, tell us in the app and we will refund it.

5. Delivery

Delivery times are estimates. Make sure your address and phone number are right and that you can be reached. For age-restricted products the courier may check your ID.

6. Reviews and content

Reviews must be based on your own experience. We may remove reviews and messages that are abusive, offensive or misleading.

7. What you may not do

Do not use the service unlawfully, abuse payments or refunds, harass couriers or businesses, or try to break into the service. We may close an account if this happens.