Help and contact
How can we help?
The quickest help is in the app: open your order or booking and choose Get help. You can also email us.
Chat in the app
Account → Help and support. We answer every day 9:00–21:00 (Finnish time).
Frequently asked
Where is my order?+
Open the order in Activity. You see its step and, when a Blizzapp courier brings it, the courier on the map.
Can I cancel my order?+
Yes, until the restaurant or shop has accepted it. The payment goes back to your card in full.
When do I get my money back?+
Refunds go out right away. Depending on your bank they show on your account in 3–10 days.